How to Renew Your Passport Online in Malaysia (2025 Update)
Planning an overseas trip in 2025? There’s nothing worse than realising your passport has expired just weeks before your flight.
The good news is that renewing your Malaysian passport has become incredibly convenient since the Immigration Department introduced the MyOnline Passport system.
In this comprehensive guide, we’ll walk you through everything you need to know about how to renew your passport Malaysia online. From eligibility requirements to photo specifications, we’ve got you covered.
By the end of this article, you’ll know exactly what to do to get your new passport sorted without the hassle of long queues!
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What is MyOnline Passport and Who Can Use It?
MyOnline Passport is the Immigration Department of Malaysia’s official online platform for passport renewal. Launched to streamline the renewal process, it allows eligible Malaysians to complete their applications from home.
However, not everyone can use this system. Let’s look at who qualifies for online passport renewal.
Eligibility Criteria for Online Renewal
You can renew your passport online Malaysia if you meet these requirements:
- Age requirement: You must be 13 years old or above
- Passport type: You currently hold an e-passport (passport with a microchip)
- Passport condition: Your existing passport must be in good condition—not lost, damaged, water-stained or torn
- Valid MyKad: You have a valid Malaysian Identification Card
- Legal status: You haven’t left Malaysia illegally or violated any immigration laws
Who Cannot Use Online Renewal?
You’ll need to visit an Immigration office in person if any of these apply to you:
- Children under 13 years old
- Senior citizens (60 years and above) who want to claim the discounted fee—though you can still use online renewal if you prefer
- Your passport is lost, stolen, damaged or already expired
- You’ve left the country illegally or are in violation of immigration laws
- The system prompts you with “Please Refer to the Immigration Office”
- You’re applying for your first passport
For those who can’t use online renewal, walk-in appointments are available at Immigration offices without prior booking.
Step-by-Step Guide: How to Renew Passport Online Malaysia
Ready to get started? Follow these steps to complete your online passport renewal application.
Step 1: Visit the MyOnline Passport Portal
Navigate to the official Immigration Department website at MyIMMs. Look for the “MyOnline Passport” tab on the homepage.
Make sure you’re using a stable internet connection and have all required documents ready before starting.
Step 2: Click “Setuju”
For this step, you will need to read through the information and click “Setuju” after acknowledgement.
Step 3: Fill in Your Application Details
Provide the following information accurately:
- Full name as stated on your MyKad
- MyKad number (IC number)
- Current passport number
- Valid email address for notifications
- Contact details
Double-check all information before proceeding. Incorrect details can lead to rejection or delays.
Step 4: Upload Your Passport Photo
This is where many applicants face challenges. Your photo must meet strict specifications (we’ll cover this in detail below).
The system will reject photos that don’t comply with requirements, so ensure your image meets all criteria before uploading.
Step 5: Select Your Collection Location
Choose which Passport Recipient and Issuance Office you’d like to collect your new passport from. The system will display a list of available locations.
Consider selecting an office close to your home or workplace for convenience.
Step 6: Review and Confirm
Carefully review all the information you’ve entered. Check for any errors in spelling, numbers or details.
You’ll also need to agree to the declaration stating that all information provided is accurate and correct. Remember to tick the box next to the acknowledgement after reviewing all your details.
Step 7: Make Payment
Payment must be made online using a credit card, debit card or FPX (online banking). Cash payments are no longer accepted for online applications.
The system will process your payment and generate a receipt immediately.
Step 8: Save Your Receipt
After payment, you’ll receive a receipt with your appointment date and time for passport collection. Save this receipt—you’ll need to present it when collecting your passport.
You should also receive an email confirmation with these details.
Passport Renewal Fees in Malaysia 2025
Understanding the costs involved helps you budget for your passport renewal. Here’s a breakdown of the current fees:
| Category | Age Group | Fee (RM) |
|---|---|---|
| Standard Application | 13-59 years old | RM200 |
| Senior Citizens | 60 years and above | RM100 |
| Children | Below 13 years old | RM100 |
| Students | Below 21 years (with proof) | RM100 |
| Persons with Disabilities (OKU) | Any age (with registration card) | RM100 |
Important note: Senior citizens must apply at the counter to claim the discounted rate of RM100. If you’re 60 or above and apply online, you’ll be charged the standard RM200 fee.
Payment can only be made via electronic methods—no cash is accepted at most offices.
Processing Time and Collection
One of the biggest advantages of online renewal is the incredibly fast processing time.
How Long Does It Take?
- Applications submitted before 3:00 PM: Ready for collection on the same day
- Applications submitted after 3:00 PM: Ready for collection after 10:00 AM the next working day
- Standard processing: Typically 1-3 working days maximum
This is significantly faster than the old walk-in system, which could take 5 working days or more.
What to Bring When Collecting Your Passport
When you go to collect your new passport, make sure you bring:
- Your payment receipt (printed or digital)
- Your MyKad (original)
- Your old passport
- Birth certificate (for applicants under 18)
- Parent or legal guardian (if applicant is under 18)
Critical reminder: You must collect your passport in person. No representatives are allowed, except for minors who must be accompanied by their parent or guardian.
Passports not collected within 3 months from the collection date will be cancelled and disposed of.
Malaysian Passport Photo Requirements 2025
Getting your photo right is crucial. Many applications are rejected due to non-compliant photos, below is an example of the correct and wrong samples.
Here are the exact specifications your passport photo must meet:
Size and Dimensions
| Specification | Requirement |
|---|---|
| Photo size | 35mm × 50mm |
| Head height | 25-30mm (from chin to top of head) |
| Top margin | 10mm from top of photo to top of hair |
| File format | .jpg, .png, .gif, .bmp, .pdf |
| File size | Under 300KB |
| Resolution | 400 DPI minimum |
Background and Lighting
- Background colour: Plain white only, with no shadows
- Lighting: Even illumination with no shadows on face
- No flash glare: Avoid red-eye effect
Appearance Requirements
- Facial expression: Neutral with closed mouth (no smiling)
- Eyes: Both eyes open and clearly visible
- Head position: Face directly at camera, head straight
- Hair: Forehead and ears must be visible when possible
- Glasses: Not recommended, but if medically necessary, no glare on lenses and eyes must be fully visible
- Headwear: Not allowed unless for religious purposes (must be dark-coloured and not obscure face)
Clothing Guidelines
- Wear dark-coloured clothing to contrast with white background
- Avoid white or very light-coloured tops
- Shoulders should be covered
- No jewellery that obscures the face
Photo Quality Standards
- Recency: Photo must be taken within the last 6 months
- Clarity: Sharp, in focus with all facial features clearly visible
- Colour: Must be in colour (not black and white)
- No editing: No retouching, filters or red-eye removal
- Professional quality: Recommended to have photo taken at a professional studio
Common Issues and How to Solve Them
Even with careful preparation, you might encounter some challenges. Here are common issues and their solutions.
Photo Rejection
Problem: Your uploaded photo doesn’t meet specifications and gets rejected by the system.
Solution: Have a new photo taken at a professional photo studio and ensure it meets all requirements listed above. Alternatively, you can have a new photo taken at the Immigration office when collecting your passport.
Payment Issues
Problem: Online payment fails or doesn’t process correctly.
Solution: Contact your bank directly as they handle payment processing. Ensure your card has sufficient funds and is enabled for online transactions.
System Error Message
Problem: You receive a message saying “Please Refer to the Immigration Office” when trying to apply online.
Solution: This could be due to corrupted fingerprint data, application not meeting specifications, or mismatched information. You’ll need to visit an Immigration office in person to resolve this.
Status Not Updating
Problem: Your application status hasn’t changed for several days.
Solution: Try checking during off-peak hours or clear your browser cache. If the status remains unchanged for over a week, contact the Immigration Department directly.
How to Check Your Passport Renewal Status
Want to know if your passport is ready for collection? You can check your application status online.
Online Status Check
- Visit the MyOnline Passport portal
- Click on “Pertanyaan Status Permohonan” (Inquiry of Application Status)
- Enter your IC number or receipt number
- View your current status
Common Status Messages
- “In Process”: Your application is being reviewed
- “Pending Additional Documents”: You need to submit missing documents
- “Ready for Collection”: Your passport is ready to be collected
- “Rejected”: Your application didn’t meet requirements
You can also use the MyOnline Passport mobile app available on both iOS and Android for convenient status tracking.
Special Cases and Exceptions
Children Under 18
For applicants under 18 years old, additional requirements apply:
- Birth certificate must be presented during collection
- Parent or legal guardian must be present
- Only guardians who gave permission during the previous application can apply online
- Children aged 13 and above can use online renewal with parental consent
Lost or Damaged Passports
If your passport is lost or damaged, you cannot use online renewal. You must:
- File a police report for lost passports
- Submit a statutory declaration
- Apply in person at an Immigration office
- Additional processing time of 5 working days applies
Malaysians Abroad
If you’re residing overseas, you can renew your passport at:
- Malaysian Embassy in your country of residence
- Malaysian High Commission
- Malaysian Consulate General
Processing times for overseas applications typically range from 2-8 weeks. Requirements may vary by location, so check with your nearest Malaysian representative office.
Tips for a Smooth Passport Renewal Experience
Make your renewal process hassle-free with these practical tips:
Before You Start
- Check validity early: Don’t wait until the last minute—renew at least 3 months before expiry
- Gather documents: Have your MyKad, old passport and payment card ready
- Get professional photo: Visit a photo studio to ensure compliance with requirements
- Test your internet: Use a stable connection to avoid interrupted applications
During Application
- Double-check information: Review all details carefully before submitting
- Save your progress: Take screenshots of important pages
- Apply before 3:00 PM: To get same-day collection
- Use recommended browsers: Mozilla Firefox 4, Google Chrome or Internet Explorer 10.0 and above
After Submission
- Print your receipt: Or save a digital copy on your phone
- Set a reminder: Don’t miss your collection appointment
- Check status regularly: Monitor for any issues early
- Collect promptly: Remember the 3-month collection deadline
Immigration Office Operating Hours
Need to visit an Immigration office? Here are the typical operating hours:
| Day | Operating Hours |
|---|---|
| Monday – Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 12:15 PM, 2:45 PM – 5:00 PM |
| Saturday | 8:00 AM – 12:30 PM (selected offices only) |
| Sunday & Public Holidays | Closed |
| UTC Offices | 8:00 AM – 9:00 PM (daily, excluding certain states) |
Conclusion
Renewing your Malaysian passport online has never been easier thanks to the MyOnline Passport system. With processing times as quick as same-day collection and the convenience of applying from home, there’s no reason to delay your renewal.
The key to a successful application is preparation. Make sure you have all required documents, a compliant photo and accurate information before starting.
Remember to renew your passport well in advance of any planned travel. Most countries require at least 6 months validity on your passport for entry.
By following this guide, you’ll be able to navigate the online passport renewal process smoothly and have your new passport in hand within days. Happy travels!
Need more information? Visit the official Immigration Department of Malaysia website at www.imi.gov.my or call MyGCC at 03-8000 8000 for assistance.